Our client is a medical technology company which primarily works on diagnostics, medical aesthetics, women’s health and well-being. Their core business focuses on using technology for improving women’s health by providing early detection and treatment. The company is located in Marlborough, Massachusetts, United States and has over 8000 employees.
Our client – a medical technology company implements Community Cloud for Customer self service. Result, 30% decrease in number of cases. 20% decrease in cost to serve a customer. Most importantly, increased customer satisfaction!